This is partly why I feel that this issue is different (and maybe the author agrees) because I think the problem of "being corrected" largely comes down to things like how you approach them, the language you use, the attitude you take, etc, whereas with things like race issues, I feel like the problem isn't how you dress it up because no matter how you present it, they reject the very notion of things like them being privileged or society needing to change.

It takes time for people to change. You're not going to change some person's mind about something in one day. Certainly not from a random comment on the Internet. And I'm not quite sure if every single avenue of presenting the concept has been approached. Most articles about white privilege written by white people tend to be either condemnatory or exceedingly dry while those written by people who are not white tend to be seething with raw anger. What's strange to me is that you never see any articles written by a white person that starts off the conversation with, "I didn't realize that white privilege existed until my black friend got shafted by society yet again and did nothing but sighed, "just another day of being a black man."" On the other hand, every once in a while, you do see articles and comments of male feminists who go, "I didn't realize women had it that bad until I had a daughter of my own, and after seeing the bullshit she has to put up with, I wished I had done something about it sooner" or something to that effect.

So with your IT example, it's like their computer is on fire and no matter what words you choose or approach you take, they are just absolutely insulted at the suggestion that the billowing smoke from the monitor and melting keyboard could be described as the computer being on fire and refuse to accept that something needs to be done.

You've be surprised of what to me comes off as the computer is on fire while to the enduser, the computer is just uncharacteristically slow. It's obvious to me because this is my job, but I don't besmirch the enduser from lacking the general knowledge and intuition of knowing that something is wrong with their computer. I am cautious about assigning a knowledge floor to people, and in general, I don't believe that there is anything that every single person has to know and that a person who claims not to know that something is lying.