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Chatbots are the future because beyond understanding and interacting conversationally, chatbot solutions offer specific natural language processing (NLP) capabilities to understand the context of a conversation in multiple languages. It can also identify the intent of a question what is needed to provide an accurate first response, and also propose options to confirm or clarify intent. Which is why it is important for customer services and business agencies to implement chatbot to enhance business performance. There are several chatbot development services that are trending now. These companies can build innovative solutions for any business.